Refund policy

Refund Policy

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Leeuwin Press Pty Ltd is dedicated to providing quality goods and services to our customers. We hope you will love what you have ordered, but if something isn't correct, please let us know.

Unwanted Goods:
No change-of-mind refunds will be offered.

Supply Error:
Leeuwin Press Pty Ltd will accept the return of goods supplied in error within 28 days of receipt. Please contact us at enquiries@leeuwinpress.com.au to arrange a free replacement delivery of the correct item/s, or we will refund your purchase price.

We will make every effort to ensure that correction orders for delivery to addresses within Australia arrive within 10 business days of Leeuwin Press Pty Ltd receiving the returned item/s; and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of Australia arrive within 21 business days of Leeuwin Press Pty Ltd receiving the returned item/s and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy. Please securely package your return item/s with supporting documentation.

Faulty Goods:
Leeuwin Press Pty Ltd will accept the return of goods delivered that are faulty within 28 days of receipt. Our quality control team inspect all deliveries from www.theacm.com.au to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us at enquiries@leeuwinpress.com.au to arrange a free replacement delivery, or we will refund your purchase price if out of stock.

We will make every effort to ensure that replacement orders for delivery to addresses within Australia arrive within 10 business days of Leeuwin Press Pty Ltd receiving the returned item/s; and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of Australia arrive within 21 business days of Leeuwin Press Pty Ltd receiving the returned item/s and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy. Please securely package your return item/s with supporting documentation.

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